Terms and conditions
More than Web s.r.l., hereinafter - MtW, is a company which operates, among other things, in the field of preparation and marketing of tickets for events. Unless expressly stated otherwise, MtW itself is not the organizer of the offered events. These are organized and carried out by the respective event organizer, which is also the ticket issuer. Ticket purchase results in contractual relationships between the customer and the respective event organizer or promoter only. MtW arranges sales contracts exclusively on behalf and for account of the respective event organizers or promoters. Prices of tickets may be higher than the printed ticket prices, when MtW charges a service fee.
It performs its business primarily through the internet, and is the owner of the multilingual website www.concertinvenice.it and sites connected to it.
The prices shown on the website are total prices, including all taxes and fees. The customer engages MtW to handle the ticket purchase.
MtW is registered in the commercial register of Venezia, nr REA: VE - 411468, and based in Mestre (Venezia), Viale San Marco 70/b - 30173. These terms and conditions of service and use of the site must be accepted in their entirety and without exception by the user and registered by the purchaser and/or third party/ the recipients of the service / product purchased on Concertsinvenice.it
The user declares to be a natural person (consumer) and to be of age. In order to use some functions of the site the user must provide personal information. The user must provide true and accurate and complete data and an e-mail that corresponds exclusively to his/her personal data and not that of a third party. The supplying of true and accurate data, including personal contact information, is a necessary requirement for the use of the goods and services offered by MtW and for the proper performance of the latter. MtW may change these Terms of Service at any time by posting changes online. The user must agree to not use the site Concertsinvenice.it to make any speculative, false, or fraudulent requests. You agree not to use robots or other automated means to access this site. You (the user) represent, undertake and warrant that you have full power and authority to accept these Terms of Service and in doing so will not violate any other agreement or contact which you have undersigned or complied with. In any case, the user is banned to post or transmit through the website and mobile application illegal content or violates the rights of others or are offensive, defamatory, invasive of privacy or vulgar content, obscene, or in any case objectionable, inciting to conduct a criminal offense, or which may generate a civil responsibility, or that violates any law, or which contain advertising or solicitation concerning to products and services. It is also forbidden for the user, regarding the use of the website, to restrict or inhibit another user over the use of the website, to display and implement stress of a commercial, religious, political or of any kind, including which, by way of example and without limitation, the invitation, even indirectly, to prefer other services on line or off line, or services which could compete with those offered by MtW.
OBJECT OF THE CONTRACT
MtW sells and the buyer buys the tickets, products, goods, or services selected and booked by the purchaser through the website Concertsinvenice.it. The user can place an order for purchase of the tickets, product, good, or service from MtW on the site in accordance with the purchase procedure contained therein. Once completed the purchase, the user will receive a Concertsinvenice.it voucher customized for each tour, event or service booked. The buyer will necessarily have to present the voucher for the purchased service, to the third supplier/partners of MtW which directly provides the service itself. The Concertsinvenice.it voucher should be printed on paper or displayed on a Tablet or Smartphone. The booking cannot be convalidated without the presentation of a valid Concertsinvenice.it voucher. For safety reasons, at the time of presentation of the voucher, you may need to present a valid photo ID and sign the Concertsinvenice.it voucher. In case of damage caused by the customer to transportion, structure, furniture and/or furnishings of the partner or supplier of the service, MtW will provide the partner or service provider references and personal customer contact information if necessary to make good the damage created. Services, goods and products will be described in detail in individual bids published on the Concertsinvenice.it website, where you will learn the essential characteristics of the products and their prices.
The prices listed on Concertsinvenice.it are expressed in Euro and the rate charged on the credit card user may vary according to the different exchange rate charged by the credit card, and any commission fees for the exchange service. Prices do not include tips/gratuities to guides, drivers or local guides; commissions for the issue of passports and visas, personal insurance and luggage insurance, any items of a personal nature, or any food or beverages not specifically listed under "inclusions" on the product pages of Concertsinvenice.it.
Payment by credit card is required to make a reservation and purchase the tickets/goods/service/product you choose. The amount will be charged on your credit card at the time of booking. To provide payment, the user must proceed to activate the procedures for payment on the Concertsinvenice.it website directly with the manager of the credit card. This activation will be done through user acceptance of the conditions of service of such operators resulting in their authorization to make payments in accordance with the instructions given and in accordance with any costs of the credit card itself.
CANCELLATIONS AND REFUNDS
The reimbursement , if foreseen, by MtW will be made within 20 working days by crediting the credit card used. The days begin at 00.00 and end at 24.00 hours in the time zone in force in Italy (GMT +1). The Concertsinvenice.it voucher contains a description of the services/goods/products and the conditions and timing of the cancellation/refund (if foreseen).
If, before the execution of the purchased service, payment of credit card is revoked or is not honored, this will be considered as a cancellation and cancellation fees will apply. In the above cases MtW reserves the right to make further claims. The third parties, partners or service providers to MtW will cancel the task without compliance with the terms of cancellation if weather conditions, governmental actions, socio-political, unpredictable actions or external circumstances can make the course of business impossible or considerably more complex causing possible hazardous situations for clients. This will be done with the exclusion of any other claims or compensation for damages by the customer. The third parties, partners or service providers to MtW have the right to refuse admission or to exclude from the activity of the purchaser and/or other members of the group if eligibility requirements are not met, or if the purchaser's interest or that of other members of the group puts at risk, or interferes with the proper conduct of business. The third supplier/partner also reserves the right to make minor changes to the program, if deemed necessary, due to unforeseen circumstances.
Cancelled/Inadequate Events / Unavailable Tickets / Liability
If an event is cancelled by the event organizer, the customer will receive a full reimbursement of the ticket price if MtW receives such reimbursement from the event organizer; the terms and conditions of the event organizer will be applied. The customer will also receive a full reimbursement of the purchase price if tickets for the event booked by the customer are not available. While it is rare, it may happen that due to high demand tickets are no longer available or the customer’s booking is made on such short notice prior to the event that MtW can no longer connect with the booking system of the responsible event organizer. If the customer does not accept any alternative suggestions for other events and requests a refund, he/she is entitled to a full refund. MtW will reimburse the paid funds within one month after receipt of the notice.
If an event is inadequate and if this inadequacy is not attributable to MtW, any claims against MtW are excluded.
In case of a force majeure event, MtW reserves the right to rescind the agency contract. In case of a rescission, MtW will inform the customer without undue delay about all circumstances constituting the force majeure event and reimburse to the customer any payments or partial payments made by the customer without undue delay.
DISCLAIMER & LIMITATION OF LIABILITY
MtW, in the organization of various activities, services and experiences is not responsible for coincidences with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tour/services purchased. In addition, MtW will not be liable or responsible for any illness, theft, labor disputes, machinery breakdown, government riots, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. MtW services, including the information, names, images, pictures, logos, prices, dates and availability are provided "AS IS" and "AS AVAILABLE" without any Statement or any guarantee whatsoever (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
SUSPENSION AND/OR MODIFICATION AND/OR TERMINATION OF THE SALE ON THE SITE
MtW reserves the right to suspend, modify or terminate the services provided on Concertsinvenice.it website. MtW can not in any way be held liable to you or any third party for any such suspension, modification or termination, subject to existing contracts and coupons already issued at the date of termination or suspension of the service.
PROPERTY AND RIGHTS ON THE WEBSITE AND ITS CONTENT
All content on the Concertsinvenice.it website, including logos, pictures, captions, are the exclusive property of MtW or third party licensors, holders of intellectual property rights and economic use. Therefore it is expressly forbidden to copy, distribute, transmit, publish, through links of any other form of processing, or use the site and its contents without the prior written consent of MtW.
PROTECTION OF PERSONAL DATA
All data provided by the user when filling in the fields provided during the purchase on the website will be processed by More than Web s.r.l, based in Mestre (Venezia), Viale San Marco 70/b - 30173.
APPLICABLE LAW AND JURISDICTION
The contract is governed by Italian law. For any dispute that may arise regarding the interpretation, execution and termination of this relationship, the parties consent to the exclusive jurisdiction of Venice prejudice to the provisions of the law with respect to the hole of the consumer referred to the Italian Consumer Code (Legislative Decree . 206 of 2005).